exceptional shopping experience. However, we understand that there may be occasions where you may need to return a product. Please review our refund and returns policy outlined below:
- Refund Policy:
We offer refunds on products within 30 days of purchase if the item is:
Defective or damaged upon arrival.
Not as described.
Unused and in its original condition.
To request a refund, please contact our customer service team at drimalmagazine@gmail.com within 10 days of receiving your order. We may require you to provide photographic evidence of the issue for verification purposes. Once your return is approved, we will initiate a refund to your original method of payment.
Please note the following:
Refunds may take 5-10 business days to process, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to an error on our part.
Any promotional discounts applied at the time of purchase will be deducted from the refund amount.
- Returns Policy:
We accept returns on products within 30 days of purchase under the following conditions:
The item is unused and in its original packaging.
You have proof of purchase (order number, receipt, or invoice).
The return is initiated within 30 days of receiving the product.
To initiate a return, please contact our customer service team at contact@email.com with your order details. Once your return request is approved, you will be provided with instructions on how to return the item. Please note that customers are responsible for return shipping costs unless the return is due to a mistake on our part.
- Exchange Policy:
Unfortunately, we do not offer direct exchanges at this time. If you would like to exchange a product for a different size, color, or style, we recommend returning the item according to our returns policy and placing a new order for the desired item.
Contact Us:
If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at contact@email.com or by phone at [9238586348].
Thank you for shopping with Drimal Magazine. We appreciate your business!